Shipping and Delivery

Shipping and Delivery Policy

Effective Date: 01/11/2024

Welcome to Rohela Tech IT Solutions Private Limited (“we,” “our,” or “us”). This Shipping and Delivery Policy outlines the terms and conditions governing the delivery of our services, including consulting, training, and support related to SAP HANA S/4 EWM.

1. Scope of Delivery

Our services are delivered digitally or on-site, depending on the agreed-upon terms of the contract. The modes of delivery include but are not limited to:

  • Digital Delivery: Services such as training sessions, consulting reports, or software solutions are delivered electronically via email, secure links, or other online platforms.
  • On-Site Delivery: For on-site consulting or support, our consultants will travel to the client’s specified location as per the agreement.

2. Delivery Timeline

The delivery timelines are customized based on the nature and scope of the services:

  1. Digital Delivery:
    • Training materials and access credentials are typically provided within 1-3 business days after confirmation of payment and project initiation.
    • Consulting reports or deliverables are shared as per the milestones defined in the service agreement.
  2. On-Site Delivery:
    • On-site visits are scheduled based on mutually agreed dates and subject to consultant availability.
    • Travel arrangements will be coordinated with the client in advance.

3. Delivery Confirmation

  • For Digital Delivery:
    • A confirmation email will be sent upon successful delivery of materials or services.
    • In case of access to online platforms, credentials will be sent securely, and a follow-up will confirm the setup.
  • For On-Site Delivery:
    • The completion of each on-site session will be documented and acknowledged by the client through a service completion form or email.

 

4. Geographic Coverage

  • Digital Services: We deliver our digital services worldwide, provided there are no legal restrictions in the client’s location.
  • On-Site Services: On-site consulting and support are available globally; however, additional travel charges may apply based on the location and duration of the engagement.

5. Fees and Charges

  • Delivery of digital services is included in the overall service fees unless otherwise specified.
  • For on-site services, clients may incur additional charges for travel, accommodation, and other related expenses, as outlined in the service agreement.

6. Issues with Delivery

If you experience any issues with service delivery, please contact us immediately:

  • Email: info@rohelatech.com
  • Phone: 77940 05224

We are committed to resolving any issues promptly, including re-sending digital files, troubleshooting access issues, or adjusting on-site schedules as necessary.

7. Changes to Delivery Policy

Rohela Tech IT Solutions Private Limited reserves the right to update this Shipping and Delivery Policy at any time. Any changes will be communicated through our website or directly to clients.

If you have any questions regarding this policy, please contact us at:

Rohela Tech IT Solutions Private Limited
SY NO 40, PLOT NO 13, BOMMAKAL, Jammikunta, Karimnagar – 505122, Telangana
Email: info@rohelatech.com
Phone: 77940 05224